Privacy Policy

Last updated: August 12, 2025

‍Clinekt Health understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of MOP and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.
This Privacy Policy applies to websites owned and operated by Clinekt Health, LLC and includes the mobile optimized versions of these sites and our Mobile Device Applications or "Apps" (we refer to these sites and Apps collectively as the “MOP Sites”). We refer to the MOP Sites and Apps, along with the information and services made available to you through the MOP Sites and Apps, as the “Services.”
Except where noted, statements in this Privacy Policy with respect to the MOP Sites also apply to the Apps. If you do not want us to collect, use or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the MOP Terms of Use, which is the contract between us and users of the Services. By accepting the MOP Terms of Use, you confirm that you have read and understand this Privacy Policy and all other applicable terms, and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.
References to "MOP," “we” or “us” mean Clinekt Health, LLC, including any company that Clinekt Health, LLC controls (for example, a subsidiary that Clinekt Health, LLC owns). MOP may share information among its subsidiaries or websites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. Except as otherwise noted in this Privacy Policy, Walk, Inc is the data controller responsible for the processing of your personal information as described in this Privacy Policy.

Information Collected About You

Some of our Services do not retain your personal information, while others store your personal information in accordance with this Privacy Policy. Even if you do not register with or provide any personal information to MOP, we collect information about your use of the MOP Sites and Apps and the Services. We may also acquire information about our users from external sources.
When you use the Services, we collect information as follows:

Registration

While you may use most of the Services without registering, certain Services do require that you register with MOP for them to function properly. If you choose to register or update an existing account with MOP or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your MOP account. You are responsible for ensuring the accuracy of the personal information that you submit to MOP.

Interactive Services

Some of our Services, such are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with MOP to use the Services and if you are registered with MOP, we do not associate information that you submit with registration information that you have previously provided.

Services and Device Information

When you access and use the Services, MOP automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). MOP may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.

Precise Geolocation Data

When enabled by you, we collect precise location information provided by your mobile device. We do so to provide you more relevant content including advertising based on your location. You may disable the collection and use of your location data through your device settings. To change location settings on your device, please refer to your device’s official knowledge base.

Cookies and Other Tracking Technologies

We and our partners use cookies to collect information about your use of the Services. “Cookies” are small data files assigned to your browser when you visit a MOP Site which enable recognition of your browser and collect and store information about your use of the Services, as described above. In addition to cookies, we and our partners use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small graphic files (sometimes called “clear GIFs” or “web pixels”) embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party). The information collected by such tracking technologies may be combined with other information that our partners have access to, including your name, email address and physical address, so that we can send you materials, either electronically or by direct mail, that may be of interest to you.
Our advertising service partners may use cookies and other tracking technologies to collect information about your use of the MOP Sites, including content you have viewed. These third parties may use this information to help MOP deliver advertising on the MOP Sites and on other third party websites based on your browsing activity on the MOP Sites. MOP may further tailor the advertising on the MOP Sites and these other third party websites based on additional information to the extent known by MOP or these third parties. In addition to using the information it collects performing services for MOP, third parties may also use such information as described in their privacy policy.
We may work with third party ad networks to display advertising on our MOP Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the MOP Sites to provide you cookie-based targeted advertising on our MOP Sites and on third party websites based upon your browsing activity and your interests.

Cross-Device Tracking

We and our service providers collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices. We do so in order to:
  • provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices;
  • detect and prevent fraud;
  • allow users to use our service on one device and pick up seamlessly where they left off on another device;
  • limit the number of times a user is shown the same advertisement, across known or inferred devices

For information on your advertising choices and opt-out, please see the "Your Choices and Rights" section of this Privacy Notice.

How Information Collected About You Is Used

Information about your use of the Services may be used for the following purposes:
  • to provide, improve and create new Services,
  • to respond to your inquiries and to send you administrative communications about the MOP Sites and Services,
  • to obtain your feedback about the MOP Sites and Services,
  • to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from MOP,
  • to statistically analyze trends and user behavior and activity including how frequently areas of the MOP Sites are visited, how the Services are being used and how many emails are received and opened,
  • to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on and off the MOP Sites and Apps,
  • to offer lead generation services,
  • to detect and defend against fraud and other threats to the Services and our users,
  • to identify issues with the Services,
  • to conduct research and measurement activities, including those described below, and
  • to administer your account.

In addition, MOP may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

MOP may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that MOP collects about you may be combined by MOP with other information available to MOP through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the MOP Sites, to our current or prospective advertisers and other business partners.

Our legal bases for processing your information include:

  • your consent;
  • exercising our rights and performing our obligations in connection with entering into or performing under any contract we make with you;
  • compliance with our legal obligations;
  • our legitimate interests that are not overridden by your interests or your fundamental rights and freedoms, like research and development, to market and promote our services, and to protect our legal rights and interests.

Disclosing Your Information

We may disclose aggregated information and information that does not identify any individual, without restriction.
We may disclose your information that we collect or you provide as described in this Privacy Policy:

MOP Subsidiaries and Corporate Affiliates

We may share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, MOP reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses “Changes to This Privacy Policy.”

Companies and Contractors that Work with MOP

MOP works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the MOP Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, and advertising and marketing and/or content. MOP contractors sometimes have limited access to your information in the course of providing products or services to MOP. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for MOP.

Third Party Advertisers and Third Party Websites

We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help MOP deliver advertising on the MOP Sites as well as on third party websites.
Certain content, services and advertisements offered to you through the MOP Sites are served on, or contain links to, websites hosted and operated by a company other than MOP ("Third Party Websites"). MOP does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. MOP does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. MOP makes an effort to make it obvious to you when you leave a MOP Site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the MOP Site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than MOP, then you are on a website hosted by a company other than MOP. When you use a co-branded service or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.
We may also include social widgets on the MOP Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.

Compliance with Law, Regulation, and Law Enforcement Requests

To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.

How Your Information is Secured and Retained

We have implemented reasonable security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We only retain your information for as long as needed: (i) to conduct business with you; (ii) for the purposes outlined in this Privacy Policy or at the time of collection; or (iii) to comply with our legal obligations, resolve disputes, and enforce any agreements.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your Choices and Rights

Updating/Removing Your Personal Information
If you do not want your personal information used by MOP as provided in this Privacy Policy, you should not use the MOP Sites, Apps and Services. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also update any personal information you have submitted by contacting us using the contact information listed below or through the Contact Us link provided at the bottom of every page of the MOP Sites.
If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the “Contacting MOP About Your Personal Information or Privacy” section or through the Contact Us link provided at the bottom of every page of the MOP Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the MOP Sites from our servers.
If you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from MOP or our advertisers or sponsors.

Cookies

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or “Settings” or “Preferences” section of your browser’s toolbar.
California Residents
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. California Civil Code Section 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to info@myorthopedicproblem.com
Nevada Residents
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address:info@myorthopedicproblem.com However, please know we do not currently sell data triggering that statute's opt-out requirements.

Children

The Website is not intended for children as defined by applicable law. No child may provide any information through the Website. We do not knowingly collect personal information from or about children. If you are a child, do not use or provide any information on the Website or on or through any of its features, register on the Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If you are an adult, do not provide the aforementioned information about any child through the Website. If you believe we might have any information from or about a child, please contact us atinfo@myorthopedicproblem.com so that we can delete that information.

Note to Users Outside of the United States

MOP and our technical infrastructure are located in the United States. The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.
Where we process your personal information for direct marketing purposes, you can opt-out through the unsubscribe link in the email communications we send to you, by changing your subscription preferences in your account settings or as otherwise specified in this Privacy Policy.

Contacting MOP About Your Personal Information or Privacy

Please send us an email by using the Contact Us link at the bottom of the home page of the MOP Sites if you have any questions about this Privacy Policy or the personal information we maintain about you. We will respond to your request within a reasonable timeframe.

You can also contact us at:

Clinekt Health, LLC
Attn: Chief Legal Officer
2839 Culver Road, Suite 202
Birmingham, AL 35223
info@myorthopedicproblem.com

Changes to this Privacy Policy

We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the MOP Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the MOP Sites. Please exit the MOP Sites immediately if you do not agree to the terms of this Privacy Policy.